Return & Refund Policy
Thank you for shopping at ZenHeadsUK. We appreciate your business and want to ensure you’re fully satisfied with your purchase. If, for any reason, you’re not completely happy with your purchase, please review our return and refund policy below.
Return Window
You can return your purchased items within 14 days of receiving the order.
Return Conditions
To be eligible for a return, your item must:
- Be unused and in the same condition
- Be in the original packaging
Return Process
To initiate a return, please email us at support@zenheads.co.uk. We will provide you with instructions on where to send your return.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at support@zenheads.co.uk.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@zenheads.co.uk.
Contact Us
If you have any questions about our return and refund policy, please contact us at support@zenheads.co.uk. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don’t hesitate to reach out to our customer support team. We’re here to help make your shopping experience exceptional from beginning to end.